Delivering items to someone who is (potentially) infected protocol

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This page describes protocol, or, how to do things with QueerCare. You should check how to read protocol well if you're new to QueerCare.
This page is specific to the COVID-19 pandemic. It will be updated rapidly.

This is the protocol for delivering items to someone who is in self isolation due to being infected or likely infected. It is designed so you do not take away virus from an already-infected home.

The person delivering should not enter the recipient's home at any point during this process, to prevent the virus from being spread into or out of the house (on shoes etc). People receiving deliveries should be aware that anyone who attempts to gain entry is not acting according to protocol.

(See 'Entering a house where someone is (potentially) infected' for situations where this is necessary.)

This is a modified and stripped down version of delivering items to someone in self isolation protocol with some of the steps required to prevent transmission into a home having been removed. If you are delivering to someone who is self-isolating due to being immunocompromised you must use that protocol rather than this one!

When delivering to a possibly-infected person, you should still take steps to minimise the risk of virus transmission on the journey: this protects your own health, and the health of the recipient (they might not actually have COVID-19, or you might pick up another virus which makes their condition worse).


How to deliver items to someone infected in self isolation

  1. With freshly washed hands,place the items you're going to deliver into a disposable bag.. If using public transport, place this inside another bag to protect it from contamination during travel.
  2. Travel to see the person, in a way which minimises your risk of exposure to the virus.
    • If possible, travel by pavement, a bike, a private car, or a taxi.
    • If travelling by bike or car, use bleach solution to disinfect the handles, controls and other surfaces you will touch.
    • If you must use public transport, try not to touch surfaces with your hands, use hand sanitiser after travelling if available, or wear gloves which you can change.
    • If wearing gloves while travelling, remove them immediately after leaving the station, without touching the exterior with your bare skin, so that they turn inside out to enclose the contaminated surface. (illustrated technique, video technique)
  3. On arrival at the person's home, remove the bag of goods and place it immediately outside the door, so that the person can reach it from inside.
    • If they live in a block of flats or other building with a communal entrance accessed by a buzzer, call/text and ask them to buzz you in, rather than pressing the button.
  4. After putting the bag down, step back at least two metres. Phone the person to tell them that their delivery is outside.
  5. Remain at least two metres away while they open the door to retrieve it.
  6. Wash your hands with hand sanitiser for more than 20 seconds if possible. Leave.
  7. When you get back, wash your hands and disinfect items you have used - see Disinfecting things protocol.


Items (e.g. cash) must not be removed from a potentially-infected house unless there is absolutely no alternative. In this case, see 'Collecting items from someone who is (potentially) infected.


If the person is not willing for the goods to be placed outside the door (for example, in severe weather conditions), you must take additional precautions.

  1. Phone/call them to open the door, remaining at least two metres away.
  2. Put on gloves if you have any
    • If there are plenty of masks available in your area, you should wear a mask for this; if not, prioritise masks for healthcare workers and people who must enter houses to assist with personal care.
  3. Ask the recipient to back away from the door at least two meters inside, and put the bag of goods on the floor inside the doorway. Do not step through the door or touch any of the surroundings.
  4. Back away two meters outside, and let them get the items by picking up the bag remaining at a distance of two meters.
  5. Take your gloves off, without touching the exterior of the glove with your bare skin so that they turn inside out to enclose the contaminated surface. (illustrated technique, video technique). Place them in an empty plastic bag until you can dispose of them.
    • If you are wearing a mask, remove gloves first, then remove mask without touching the face, by hooking fingers under the straps at the back. (video technique)
  6. Wash your hands with hand sanitiser for more than 20 seconds if possible. Leave.
  7. When you get back, wash your hands and disinfect items you have used - see Disinfecting things protocol.